For Hospital Discharge Planners in DuPage & Will County

128 families say we show up.
A spot on your shortlist takes 15 minutes.

The 2-Hour Response Guarantee is a formal referral partnership for discharge planners who are done playing voicemail roulette with home care agencies.

Book a 15-Minute Partner Introduction No pitch deck. No commitment. 15 minutes.
The problem every discharge planner knows
#2
Most common home care complaint: caregivers do not show up without warning (Activated Insights, 100,000+ clients)
1 in 5
Medicare patients readmitted within 30 days, triggering HRRP financial penalties at the referring facility
275
Home care agencies in DuPage County alone. No efficient way to evaluate which ones actually perform before referring.

You have built a shortlist through hard experience. Every agency on it got there because you trusted them with a patient and they did not let you down. The 2-Hour Response Guarantee is how Home Helpers earns a spot on that list, before the next no-show forces the question.

How the partnership works

Not a new service. A new channel into 18 years of proof.

1
You call a dedicated line
No general office queue. You reach a named contact who knows your facility, your discharge paperwork requirements, and your typical patient profile.
2
We respond within 2 hours. Guaranteed.
Someone answers or returns your call within 2 hours. That is not a goal. That is the guarantee. If we miss it, you know immediately, and you decide whether we belong on your list.
3
Placement confirmed within 24 hours
We give you a specific answer for a specific patient before you leave for the day. Not a "we will see what we can do." A confirmation or an honest no, early enough to make another call.
4
30-day outcome report back to you
A month after placement, we send a brief outcome summary to the referring coordinator: placement held, patient stable, no readmission. That paper trail is your documentation that the referral was sound.
The proof is already on the record

18 years of performance. 128 families documented it.

128
Caring.com Reviews
Highest verified review volume of any independent home care agency in DuPage and Will County. 4.8 out of 5 stars.
4.8
Star Rating
Caring Stars Winner. Awarded annually based on sustained review volume and rating. Verifiable directly on Caring.com.
18
Years in DuPage & Will
Continuous operation in the exact counties we serve. While 80% of new caregivers industry-wide quit within 100 days, ours stay.
"Very good and very professional...people come when they say."
Caring.com review — Home Helpers DuPage & Will
The math behind the shortlist

A reliable placement is financial protection, not a preference.

Under the CMS Hospital Readmissions Reduction Program, every avoidable readmission within 30 days carries real cost. Knowing which agencies actually show up is not a nice-to-have.

3%
Max Medicare payment penalty per HRRP violation
$0
Cost to add Home Helpers to your referral shortlist
15 min
Time to find out if we belong on your list

If a no-show leads to a readmission, the financial exposure to your facility is real. Adding a reliable agency to your shortlist takes 15 minutes and costs nothing. The risk of not acting is asymmetric.

Common questions

What discharge planners ask us.

"We already have agencies we trust."
Most coordinators do. We are not asking you to replace them. We are asking to be the agency you call when your first choice is not available. Most discharge planners find out whether we are reliable when their shortlist fails. We would rather show you before that happens. A 15-minute call costs nothing.
"We don't know if you'll have coverage when we need it."
That is exactly what the 24-hour placement commitment is for. If we cannot confirm placement within 24 hours, we tell you before you wait. You are not betting on our availability. You are calling with a specific patient and getting a specific answer.
"Everyone promises they'll show up."
We know. That is why we lead with reviews, not promises. 128 families documented their experience on Caring.com at 4.8 stars. They are not our marketing. They are your due diligence. If the 2-hour guarantee is not met, you will know quickly, and that tells you everything about whether we belong on your list.
"We can only refer to vendors on our approved list."
We can get on it. We can provide licensing documentation, liability insurance verification, background check protocols, and Caring.com credentialing in one packet. The process is typically faster than coordinators expect, and 128 reviews at 4.8 stars tends to accelerate approval.
Our commitment to you
If we miss the 2-hour response window, we have already failed the guarantee. That information is yours immediately. A shortlist is only as good as the agencies on it, and you should know within your first interaction whether we meet your standard.

The proof is 18 years in the making.
The conversation takes 15 minutes.

Book a partner introduction to see what Home Helpers' referral program includes and decide from there.

Book a 15-Minute Partner Introduction
No pitch deck. No commitment. 15 minutes to find out if we belong on your shortlist.